Refund and Returns Policy

Digital Products

Due to the nature of digital goods, all digital product sales are final and non-refundable. Once a file has been sent or downloaded, it can’t be returned. However, if you’re having trouble accessing your product or something isn’t working properly, please contact us — we’re here to help and make it right!

Physical Products

If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery with a clear photo and your order number.

We offer:

• Replacements for damaged or incorrect items

• Refunds or store credit where a replacement is not possible

To be eligible for a return:

• The item must be unused and in its original condition

• You must contact us at shop@thebearsofblueberryforest.com before returning anything

Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.

🤍 We’re Here for You

We care deeply about your experience and want you to feel supported every step of the way. If you have any questions about your order or need help with a product, just send us a message:

📧 Email: shop@thebearsofblueberryforest.com
🐻 From our Forest to your family — thank you for being part of our BearKind world.